Terms of Use

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this VANQUEST, ©Copyright 2011-2017, all rights reserved. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

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Credit Cards

We accept the following credit cards: Visa, MasterCard, and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

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International

International tax and duty: International shipment are subject to import fees, duties and taxes, which are levied once a shipment reaches their country, in addition to the brokerage fee/custom clearance charges which may be imposed by carrier. These charges must be borne by the recipient. VANQUEST has no control over these charges and cannot predict what they might be. Due to high international shipping costs and tax and duty fees, we cannot ship any order that includes backordered items. We will hold the order until items are in stock and available to ship.  Please contact us if you wish to cancel or change these items. If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees or shipping charges incurred from this return, will be the responsibility of the customer

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Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

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Money Orders, Cashier’s Checks, Company Checks, & Personal Checks

We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.

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Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

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Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. VANQUEST reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

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Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether VANQUEST signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

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Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM  , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

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Privacy

Your privacy is our top priority. VANQUEST keeps your personal information private and secure, and will never share or sell your information with a third party. Our secure servers protect your information using advanced encryption and firewall technology. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

We gather the e-mail addresses of those who communicate with us, aggregate information volunteered by the consumer (such as survey information, sweepstakes/giveaways, and/or site registrations). The information we collect is used to improve the content of our web pages and the quality of our service.

VANQUEST strictly follows anti-spam rules and anti-spam laws like CAN-SPAM. You can unsubscribe whenever you want: At the end of every newsletter you receive from VANQUEST, you will see an unsubscribe link. Click on "Unsubscribed", and we will immediately remove you from our mailing list. Please allow us 24-48 hours to complete the process.

Email List and Giveaways
When you sign up for news updates with your name and email address, you are opting in to be notified about Giveaway information via email. A condition of being eligible to win a Giveaway is that you must be registered for that individual Giveaway as per the specific Giveaway Rules using a valid name and email address. As either a subscriber to the news update email list or a registered entrant into a Giveaway, you agree to abide by this Privacy Policy. Newsletter subscribers and Giveaway entrants agree to receive communications from VANQUEST in the form of emails. We never require purchase of a product or service to enter. No purchase is required to enter any Giveaway or gain bonus entries in any Giveaway. Advertising provides relevant products and services that are 100% optional for users.

Information Gathering and Usage
When you enter a Giveaway, the basic required information is a valid name and email address. VANQUEST may ask entrants to provide, either as a requirement for entry or as an optional method to earn bonus entries. VANQUEST uses collected information for the following general purposes: Giveaway eligibility, products and services provision, identification and authentication, services improvement, contact, and research.

SMS/MMS Mobile Messaging Marketing Program
By subscribing to Vanquest Gear, Inc. text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out. If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Office at info@vanquest.com.

Cookies
A cookie is a piece of text asking permission to be placed on your computer's hard drive. If you agree, then your browser adds the text in a small file. Cookies allow web application to respond to you as an individual and distinguish you from other visitors on the site at the same time. We use cookies so that you may retrieve your shopping cart at any time. VANQUEST may use cookies to record current session information or to assist in Giveaway authentication and tracking.

Data Storage
VANQUEST uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the service.

Disclosure
VANQUEST may disclose personally identifiable information under special circumstances, such as to comply with court orders or subpoenas.

Privacy Policy Changes
VANQUEST may periodically update this policy. We may notify our users about significant changes in the way we treat personal information by sending a notice to the user’s primary email address or by placing a prominent notice on our site. We reserve the right to make changes without such notice given. Users will not necessarily receive notifications for all updates or changes.

Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.

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SMS/MMS Mobile Message Marketing Program Terms & Conditions

Vanquest Gear, Inc. (“We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these SMS/MMS Mobile Messaging Terms and Conditions, Our Terms of Use, Privacy Policy, and any other applicable terms and agreements related to your use of Our Program (the “Agreement”). By opting in to or participating in Our Program, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with Us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other agreements that may govern the relationship between you and Us in other contexts.

Program Description: Without limiting the scope of the program, users that opt-in to the program can expect to receive messages from us and others texting on our behalf concerning the marketing and sale of our goods, services, and events. Messages may include checkout reminders.

User Opt-In: The Program allows users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through checking the box to sign up online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of our mobile messages are sent using an automatic telephone dialing system as defined by the Telephone Consumer Protection Act.

Message Cost and Frequency: Message and data rates may apply for each message sent or received in connection with Our Program. It is best to contact your wireless provider if you have questions regarding your data or text plan. Message frequency varies. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with us.

Support Instructions: For support regarding the Program, text “HELP” to the number you received messages from or email Us at info@vanquest.com. Please note that requests to this email address is not an acceptable method of opting out of the program. Opt-outs must be submitted in accordance with the procedures set forth above.

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Warranty & Return Policy

100-DAY RETURN POLICY: If you are not absolutely satisfied with your purchase, you may return your gear for a refund or an exchange within 100 days of your purchase. We will approve your request if the merchandise has no visible sign of use, and is in resalable condition with original packaging, tags, and receipt. Restocking fee may apply if the returned goods appear used or if the original packaging is missing. This 100-Day Return Policy only applies to gear purchased directly from www.VANQUEST.com. If you purchase from AMAZON.com, EBAY.com, or a dealer, please contact the resellers to find out more about their return policies. 

We only refund products purchased directly from VANQUEST. Original shipping and delivery not refundable. If you received FREE SHIPPING, deduction will be based on returned order value: $4 ($1-$49) | $8 ($50-99) | $12 ($100-$199) | $16 ($200+) Please see /warranty.html for more Warranty & Return details. 

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Shipping Policy

We ship international.

Please allow us 1-2 business days to process your orders. We will try our best to ship most orders received before 12:00PM (PST) the same day, provided the product ordered is in stock. Orders are not processed or shipped on weekends, holidays, and certain dates that we announce on the website.

We ship UPS and US Postal Service (USPS). We cannot guarantee when your order will arrive. Consider any transit time offered by VANQUEST only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. If you prefer your order to be delivered by a certain date, or if you have any special delivery instructions (such as Saturday Delivery), please let us know during checkout, but again, we cannot guarantee when your order will arrive.

Shipping charges are not included in our pricing. Please place your order in the "Shopping Cart" to obtain a shipping estimate.

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Taxes

VANQUEST shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

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Typographical, Illustration, and Price Errors

VANQUEST make every effort to provide you with an error-free Web site. In the event a product is listed at an incorrect price due to typographical error, error in pricing, or error in illustration, VANQUEST shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the incorrect price. 

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