WE ARE HERE TO HELP
We offer discounts to group, agencies, military, law enforcement, fire & EMS purchases. Call 949-216-8880 or Email info@vanquest.com
General Inquiries:
Warranty & Returns:
Orders:
Holidays & Closures:
We are closed for the following holidays and events: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Black Friday, Christmas Day, and New Year. Operations may be limited during year-end.
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Fulfillment Center (warranty & return only):
Vanquest Gear, Inc.
2985 E Miraloma Ave, Unit K
Anaheim, CA 92806 -
General Mailing (not for warranty & return):
Vanquest Gear, Inc.
P.O. Box 16322
Irvine, CA 92623
Contact Form
Please send us your questions with your full name and email address below. We will get back to you in 24-48 hours. For immediate assistance, please call us at 949-216-8880
Frequently Asked Questions
The xyz product / color that I’m looking for is out of stock. Where can I get more info about it?
The best way to stay informed about the upcoming product releases, restocks and availability is to visit the Upcoming Drops page. You can also email us at info@vanquest.com or join our news updates at the bottom of our homepage.
How do I return (or make an exchange) for a product?
If your Vanquest purchase is not working for you, take advantage of our Easy 100-Day Return policy. Please visit the Returns page to start your return. For simplicity, we do not offer product exchange. You can simply return the item and order your replacement at your convenience.
Do you offer a discount to active military, law enforcement, and first responders (fire & EMS)?
Firstly, thank you for your service. Yes, we are happy to extend a discount to active military, law enforcement, and first responders (fire & EMS). We also offer discounts to group, agencies, military, law enforcement, fire & EMS purchases. Please contact us at info@vanquest.com or call us at 949-216-8880.
Can I custom order a pack, or have Vanquest modify one for me?
Due to our factory’s minimum order quantity (MOQ), our focus is to deliver the highest quality bags and packs to our broad audience. Therefore, we do not offer a true custom pack or modification service at the moment. However, we can help you personalize and accessorize your favorite bags & packs with Morale Patches, SPARTAN zipper pulls, or modular pouches. You can also share your product feedback with us at info@vanquest.com